WHEN WILL I GET MY ORDER?
Items will be posted out within 3 to 7 working days. You will be notified by email when your order is despatched.
All orders are sent out standard delivery by Royal Mail and are not trackable.
WHAT ARE YOUR DELIVERY CHARGES?
Flat rate shipping is charged at £5.00 for large items and £3.00 for small items. Where an item states Free Shipping then no fee is charged.
WHAT IS YOUR EXCHANGE AND RETURNS POLICY?
We offer a full refund on items if returned within 14 days of delivery, providing the item has not been worn or used and is in the original packaging. We undertake to replace any product delivered to you that is faulty or in a damaged condition. If you wish to return a faulty or damaged product you must notify us by email and we will deal with your return asap. You will be responsible for the return postage charges. Items returned for a refund or exchange that are deemed to have been worn to excess will be returned to you in the condition we receive it. Therefore unless faulty at the time of delivery or deemed to be faulty by the manufacturers those items are excluded from refunds or exchange after use.
Items returned to us due to incomplete/unknown or inaccessible addresses will be shipped again once the correct or alternative address is established. An administration charge of £3.00 for small parcels and £8.00 for larger orders will be payable before an order is packaged and shipped again.
If we are unable to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase.